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KeywordXtreme Crash As Soon As Analyze or Brainstorm Functions Started
This error has a simple solution.

1 . Start Internet Explorer
2. Click the "Gear" shaped button. (Top Right Corner)
3. CLick Internet Options
4. Navigate to the "Security Tab"
5. Now there are 5 zones there (Internet, Local Intranet, Trusted Sites & Restricted Sites). Click them each and check the "Protected Mode" checkbox below for each.
6. Here is a picture of the Security Settings : http://oi42.tinypic.com/16howeo.jpg

This should fix the crash problem.
If the problem still persists, please go to Settings Tab in Kx, click the "Support" button at the bottom, and click the "Test Browser" button. This will tell you what the problem is.
speedo1456 -- Nov 20 2013, 12:59 AM
No Test Browser to be found.
The crash still persists
Ralph -- Dec 6 2013, 12:08 PM
Thanks Volkan, that did the trick!

@ speedo1456: The "Test Browser" button can be found here: "Settings" tab > "Support" button at the bottom > "Test Browser" is then located below the "Research" tab. I noticed Volkan has already given similar directions... it's easy to overlook the "Test Browser" button though. Hope this helps.
vitozzz -- Jan 14 2014, 1:59 PM
Hi Volkan,
KX works good, but when i'm checking "Search Volume & CPC" and after about 20 minutes appear message - "Can't find the Get ideas button" http://joxi.ru/kcLUUhjKTJBCAciiOfE (using IE9)

Is it possible to use other browser for emulation than IE?
SEOISM -- Mar 7 2014, 6:35 AM
Hi Volkan,

I just sent a reply to this ticket. Please check

Akbar
SEOISM -- Mar 12 2014, 7:18 AM
Hi Volkan,

I am still facing issues with KX. Now new error has come up. I am attaching the screen shot for the same. It's just tells me to close the program as KX stops responding. Please help...


Thanks,
Akbar
SEOISM -- Mar 12 2014, 7:30 AM
Hi Volkan,

Mentioned below is error which is showing in detail:

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: keywordxtreme.exe
Problem Signature 02: 1.0.0.0
Problem Signature 03: 5310ee4b
Problem Signature 04: WebDriver
Problem Signature 05: 2.37.0.0
Problem Signature 06: 526167e6
Problem Signature 07: 14e
Problem Signature 08: 198
Problem Signature 09: System.InvalidOperationException
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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tapont71 -- Jul 6 2014, 1:11 PM
I went and followed those instructions and still crashing.
tapont71 -- Jul 6 2014, 1:19 PM
I downloaded Teamviewer so I am able to do the remote session.